Privacy Policy

Interlocked Solutions Ltd is the “data controller” responsible for your personal data collected through this website. If you have any questions about this policy or how we handle your data, contact us at info@interlockedsolutions.co.uk.

We only collect the data we need to respond to your enquiry and improve our services:

• Contact & enquiry data you submit via our demo/contact form: name, work email, company, phone number, your area of interest and any message you provide.
• Technical & usage data collected automatically via cookies and similar technologies: IP address, browser type, device information, pages visited and referring URLs (only where you have consented to analytics/marketing cookies).
• Communications data: records of correspondence when you contact us by email.

We do not knowingly collect special category (sensitive) personal data, and we do not collect data from children.

We rely on the following lawful bases:

• Consent — for placing non-essential (analytics and marketing) cookies and for sending you marketing communications. You can withdraw consent at any time.
• Legitimate interests — to respond to demo requests, operate and secure our website, and understand how it is used. We balance these interests against your rights and freedoms.
• Contract — where processing is necessary to take steps at your request before entering into a contract (e.g. providing a demo or quotation).
• Legal obligation — where we must process data to comply with the law.

• To respond to your demo request or enquiry and provide information about FireFlink and our services.
• To send you service and, where you have consented, marketing communications (you can opt out at any time).
• To operate, maintain, secure and improve our website.
• To comply with our legal and regulatory obligations.

We use cookies and similar technologies. Strictly necessary cookies are always active; analytics and marketing cookies are only set with your consent via our cookie banner. For full details and to change your preferences at any time, see our Cookie Policy.

We do not sell your personal data. We may share it with:

• FireFlink (our software partner) — where necessary to arrange a demo, licensing or support you have requested.
• Trusted service providers acting as our processors under written contracts — including our website/application hosting and email delivery providers — solely to provide services to us.
• Authorities or third parties where required by law, or to establish, exercise or defend legal claims.

Some of our service providers may process data outside the UK. Where personal data is transferred internationally, we ensure an adequate level of protection through appropriate safeguards, such as UK adequacy regulations or the UK International Data Transfer Agreement / addendum to the EU Standard Contractual Clauses.

We keep your personal data only for as long as necessary for the purposes set out above. Enquiry and lead data is typically retained for up to 24 months from your last interaction, after which it is securely deleted or anonymised, unless we are required to keep it longer to meet legal obligations.

Under UK GDPR you have the right to:

• Be informed about how your data is used (this policy).
• Access a copy of your personal data.
• Rectify inaccurate or incomplete data.
• Erase your data (the “right to be forgotten”) in certain circumstances.
• Restrict or object to processing, including for direct marketing.
• Data portability.
• Withdraw consent at any time, without affecting processing carried out before withdrawal.

To exercise any of these rights, email info@interlockedsolutions.co.uk. We will respond within one month.

If you have concerns about how we handle your data, please contact us first. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

We use appropriate technical and organisational measures — including encryption in transit, access controls and secure hosting — to protect your personal data against unauthorised access, loss or misuse.

We may update this policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.

Interlocked Solutions Ltd, United Kingdom
Email: info@interlockedsolutions.co.uk